Kilmann Diagnostics

Basic Training in Conflict Management with Ralph Kilmann 

Dr. Ralph Kilmann offers this 80-minute online course in which he explains the TKI Conflict Model and how to interpret your TKI scores as well as other people's scores.

Purchase the course here

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Course Price: $225 

CLE Credit: Approved for 1 hour.

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In an 80-minute recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain the underlying dimensions of conflict management: assertiveness and cooperativeness. These dimensions define the TKI's five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating.You'll then hear Dr. Kilmann explain three additional dimensions on the TKI Conflict Model: the distributive, the integrative, and the protective dimensions. These extra dimensions provide greater depth and deeper insight into a person's TKI Profile.

By learning all about the TKI Conflict Model directly from the author himself, you can rest assured that you'll be using the TKI assessment accurately and to its full potential.Near the end of this online course, Dr. Kilmann provides his detailed and insightful interpretion of six very different TKI Profiles, which is one of the best ways to learn how to accurately interpret your own as well as other people's TKI results. His analysis of these six TKI Profiles also offers numerous action recommendations on how these individuals can improve their conflict-handling behavior.

This online course comes with a 30-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, and reference material.Because this course is recorded, you can watch it anytime, anywhere, and at your own pace on a laptop computer or a mobile device. 


The fee for the 80-minute BASIC Training in Conflict Management is $225. After you click the "Purchase" link above, you can place this online course in your shopping cart.

When you complete the purchasing process, you'll have instant access to this recorded online course for 90 days. During this period, you can (1) download the Course Manual; (2) decide whether you want to purchase and then take the TKI assessment (an option, not a requirement); and (3) watch this online course as often as you like.

Although you're not required to take the Thomas-Kilmann Conflict Mode Instrument (because you might've taken it in the past and still have your report on hand), taking this assessment will enhance your learning experience. To test your mastery of this course, or to receive 1 CEU, take and pass the Final Exam. However, we do not offer a 'certificate of achievement' for BASIC Training in Conflict Management (as we do for some of our separate courses and our course collections).



The price of this online course for 1 to 4 persons is $225 each. The price for 5 or more persons is $200 each. At the start of the purchasing process, you can enter the 'Quantity' you wish to order. Next click on 'Update cart.' If you entered 5 or more courses for the 'Quantity' of your purchase, the total charge will be based on the group rate.After you complete your checkout, download The Spreadsheet for Creating Group Accounts and follow the instructions. If you are buying this course for another person (for training purposes, for example), fill out the spreadsheet for just this one person.To learn how the members of any work group can blend this online course with live discussions, review these specific guidelines and detailed agendas: COURSES FOR GROUPS


Before you can purchase this course, you must first create a username account or log in to your existing account at After you have completed your purchase, click on My Online Courses on your username panel at the top left of our Website. A new page will open that will provide a link for taking your online course.