Suggested Reading
Bennett, Mark and Michele Herman, The Art of Mediation (NITA, 1986).
Fisher, Ury & Patton, Getting to Yes - 2nd Edition (Penguin Books, 1991).
Ury, William, Getting Past No (Bantam Books, 1993).
Harvard Business Review on Negotiation and Conflict Resolution (HBS Press, 2000).
Lovenheim, Peter and Lisa Guerin, Mediate, Don't Litigate (NOLO Press, 2004).
Ursiny, Tim (PhD), The Coward's Guide to Conflict (Sourcebooks, Inc, 2003).
Thompson, George (PhD) and Jerry B. Jenkins, Verbal Judo (First Quill, 1994).
Green, Robert, The 48 Laws of Power (Penguin Books, 1998).
Gardner, Howard, Changing Minds (HBS Press, 2004).
Costantino, Cathy and Christina Sickles Merchant, Designing Conflict Management Systems (Jossey-Bass, 1996).