Dispute Resolution and the Internet - Syllabus
This course requires the student to read two texts:
- Online Dispute Resolution by Katsh and Rifkin
- Online Dispute Resolution for Business by Colin Rule
Students need to develop their own online dispute resolution project and supporting paper (due two weeks after the class). The project will include a schematic web site representing a proposed initiative. The paper will review the initiative, including recommended technologies and protocols. All needed software will be provided.
A laptop and basic internet familiarity are required for this course. Please contact Shellee Warnes in the Straus Institute if you are unable to meet this requirement.
30% of Grade is based on Participation; 70% on Project - Paper.
June 4
- Class Overview and Requirements
- Introductions, Interests and Goals
- ADR 101
- ODR History: How We Got Where We Are
- Where Are We? Survey of the Current ODR Landscape
- Key Emerging Issues
June 5
- Integrating the Internet into Face to Face Dispute Resolution
- Expectations of Internet Users
- Web Site and Business Development for Practitioners
June 6
- Discussion of Text:
Online Dispute Resolution by Katsh and Rifkin - Modalities of Communication - What is Good for What?
- ODR and ADR: Strategic Use by the Face to Face Professional
- ODR vs. ADR: New and improved opportunities
June 11
- Discussion of Text:
Online Dispute Resolution for Business by Colin Rule
- New Areas for ODR Development
June 12
- Comprehensive Online Conflict Resolution Systems
June 13
- Qualities of a Successful ODR Initiative
- Are ADR and ODR Distinguishable?
- The Future: Where is all this going?
- Will All Dispute Resolution Someday be Online?
