Feedback Form

Geoff Sharp Feedback Form - only 10 quick questions

This feedback is prompted by my concern to ensure that the mediation services I offer remain current and to improve where I can. I have kept the form as straightforward as possible and it should take only 2 or 3 minutes or so to complete

My aim is to be considered by counsel as an effective mediator resolving the difficult disputes in a way that works. I am not doing this for the good of my ego and I would much prefer to get your forthright criticism of what worked or did not work for you.

Many thanks!

What did you think of the documentation (my profile, mediation agreement, pre-mediation memorandum to counsel, engagement terms etc)?

Was I responsive to your calls/emails when setting up the mediation?

yes
no
sort of, but some delay

Was I available to mediate when you wanted?

yes
no
yes, but it took a while to get a date that worked

What did you think of the pre-mediation conference call process – would you have preferred the mediation to be arranged in some other way, eg email

Can you name one useful or significant event at the mediation, in particular any of my interventions as mediator?

(Required)

Can you remember anything that did not go well at the mediation, in particular anything I did that did not work for you/your client?

(R)

What was your client’s comment about the day – when you left to go down in the lift, what was the client’s general impression of the process?

(R)

Was the mediation value for money?

yes
no

Any other comment on your investment of time or cost?

Anything else you can say but I have not asked?

Your name and the mediation you refer to

(R)

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