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EU Mediation Section

Archived Content: EU

EU Mediation Articles

The 2015-16 Global Pound Conference Series - Prospectus (4/15/15)
Jeremy Lack, Michael Mcilwrath
“Shaping the Future of Dispute Resolution & Improving Access to Appropriate Justice." The goal of the Global Pound Conference (“GPC”) Series is to improve access to justice around the world by generating actionable data from stakeholders in the dispute prevention and resolution fields to facilitate greater access to appropriate dispute resolution (“ADR”) processes worldwide. Please join our efforts!

The Role of Intra-Group Consensus-Building in Disarming Militant Groups in Northern Ireland (3/24/15)
Ariel Heifetz Knobel, Gary Mason, Benedetta Berti
This study examines the internal process that led combatant groups in Northern Ireland, focusing on the Loyalist camp, to relinquish armed struggle as a viable strategy to accomplish their political goals. The study focuses on internal dynamics, i.e. intra-group negotiations and consensus- building mechanisms that Loyalist militant organisations employed to switch from violence to non-violence and from confrontation to engagement with their enemies.

Lisa Parkinson
Family Mediation - Preface (3/12/15)
Lisa Parkinson
The Children and Families Act 2014 is focusing more attention on the role of family mediation in the family justice system. Family mediators have been given greater responsibility to encourage consideration of non-court dispute resolution processes before application is made to the family court, and to assess the suitability of mediation in particular circumstances.

Alfred Siwy
Fees of the Successfully Challenged Arbitrator? (1/16/15)
Alfred Siwy
In its decision of 17.2.2014, the Austrian Supreme Court decided on a claimant’s request for reimbursement of the portion of the fees advanced to the arbitrator whom it had successfully challenged during ongoing proceedings and on his liability for frustrated costs caused by the challenge and the appointment of a new arbitrator.

Beth Graham
Non-Judicial Means of Collective Redress in Europe (12/19/14)
Beth Graham
S.I. Strong, Associate Professor at the University of Missouri School of Law, has published a book chapter entitled Non-Judicial Means of Collective Redress in Europe in Collective Redress in Europe (Oxford University Press, anticipated 2015); University of Missouri School of Law Legal Studies Research Paper No. 2014-29. In her book chapter, Professor Strong analyzes large-scale arbitration and other non-judicial avenues for collective redress in Europe.

Harvesting Data to Shape the Future of International Dispute Resolution (9/22/14)
Deborah Masucci, Michael Leathes
Among the early words of wisdom expressed by Sherlock Holmes was this classic line: "I never guess. It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts." And so it is with dispute resolution. There is a paucity of reliable statistics out there to enable users of dispute resolution services, as well as advisers, providers, educators, adjudicators and policymakers, to understand how best to prepare and steer ourselves for the future.

John Sturrock
Collaborative Scotland (6/06/14)
John Sturrock
Scotland is having a referendum on its constitutional future. As I write this, it is only a few months until we vote. Whatever the outcome in September’s referendum about independence for Scotland, in this country we will all need to work hard to ensure that we can live well together after the referendum.

Jim Melamed
Why (4/02/14)
Jim Melamed
After 18 years as CEO of, I know the answer to "Why" Our purpose from the beginning has been to both reflect and drive the development of valuable mediation services on a global scale.

Keith Seat
International Mediation Developments (3/30/14)
Keith Seat
This is another in a series of articles by Keith Seat, News Editor, regarding international mediation developments. Also be sure to see ZZZZZ
Mediate is Top Ranked Mediation Website (2/04/14) is ranked the top mediation and dispute resolution website by Alexa in its February 1, 2014 global website rankings. In business since 1996, has over 15,000 searchable mediation articles, blog posts, news items and videos. also hosts the most used mediator directory and offers mobile friendly website development, professional promotional services and cloud-based case management systems.

John Sturrock
Scotland Can Provide Secure Forum for Global Disputes (12/06/13)
John Sturrock
This is a difficult time for the world as we face serious tensions in the Middle East. Thirty years ago, the situation was similar. On 1 September that year, fighter jets from the Soviet Union shot down a South Korean jumbo jet near Sakhalin Island, in the Sea of Japan, killing all 269 people on board. The Cold War was at a peak. Relations between East and West were at a low ebb.

Cynthia Alkon
An Unfortunate Proposal to Encourage Plea Bargaining Early and Often (11/04/13)
Cynthia Alkon
The UK Ministry of Justice is proposing to save £220 million (approximately $351 million) by paying lawyers so that they will receive more money if they plead their clients guilty early in their criminal case, rather than waiting longer or going to trial.

John Sturrock
Building Better Business Cultures (10/03/13)
John Sturrock
A culture shift from conflict to collaboration is taking place, leading mediators believe, in handling difficult situations and disputes, not only in business but in many aspects of public life – a development which presents fresh challenges to the legal profession.

Mediation Demonstration - Video (7/13/13)
This full-length role-play mediation video, with explanations, was produced by O'Sullivan Solutions in February, 2013. This mediation role-play was demonstrated live in front of the faculty of law at Griffith College, Cork.

Richard Birke
Italy Has a “Man of Mediation” Running the Country (6/03/13)
Richard Birke
Italy boasts some of the finest wine, clothes, art, food and cars in the world. It is an amazing country with attributes that have made it a top-notch tourist destination.

Charlie Irvine
Business As Usual? Mediation and the Justice System (5/19/13)
Charlie Irvine
This article considers the under-use of mediation in the UK's second largest jurisdiction, Scotland. The article has three sections: a "myth buster" and two questions. The first examines three popular myths about mediation; the second addresses the question, "How does mediation add value to the justice system"; and the third presents the business case for lawyers, "Why does mediation make good business sense?"

ODR in Europe (5/18/13)
Graham Ross, Marta Poblet
This paper offers an overview of the present situation of ODR in Europe and discusses effective development of ODR deployments to handle online, offline, national and cross-border disputes in Europe. To do so, we proceed by first defining the scope of ODR and reviewing existing services. We then continue by analyzing the major challenges faced by ODR in Europe and finally conclude by suggesting some future scenarios.

Keith Seat
International Mediation Developments - May 2013 (5/16/13)
Keith Seat
This is another in a series of articles on international mediation and ADR updates from News Editor, Keith Seat.

Colin Rule
New EU Online Dispute Resolution Regulations (5/09/13)
Colin Rule
Here is the final text of the new European Union Online Dispute Resolution (ODR) regulations for transborder consumer transactions - Great reading for anyone excited about ODR.

Victoria Hall
Survey Shows How Mediation can be Successful (4/08/13)
Victoria Hall
Clarks Legal LLP recently undertook a survey on workplace mediation. The survey looked at the use of mediation and what barriers there might be to the use of mediation as well as success rates and what if any further information or support might be required.   3 Comments

Liability of Counsel in International Arbitration: Any Changes? (3/29/13)
Lisa Bench Nieuwveld
A week ago today, it was my privilege to participate in the annual UNCITRAL/VIAC/YAAP Joint Conference, addressing hot topics in international arbitration. The conference successfully considered many key topics, including my topic, liability of counsel in international arbitrations. This topic, similar to my recent book topic (Kluwer Law International, Third-Party Funding in International Arbitration), is receiving a lot of attention with limited actual changes.

Pablo Cortés
Online Dispute Resolution for Consumers (3/27/13)
Pablo Cortés
ODR in the consumer context refers to the use of ICT tools and methods (usually alternative to the court system) employed by businesses and consumers (B2C) to settle conflicts that arise out of economic transactions between the parties, particularly in e-commerce.

John Sturrock
A New Scotland Can Be Built on Civil Discourse (3/22/13)
John Sturrock
Scotland is at a crossroads. As a nation, we face momentous choices. How we go about discussing them, and making them, may well determine how we work together in the future.

Vikki Rogers
Establishing a Global ODR System for Cross-Border Online Transactions for the Sale of Goods (3/16/13)
Vikki Rogers
For the last couple of decades, Online Dispute Resolution (ODR) experts have been creating protocols, standards and agreements for the creation of ODR systems that could resolve low-value disputes that extend beyond regional borders. To the dismay of many in this community, these various efforts never manifested into a wide-spread program offering redress to parties engaged in cross-border commercial activity.

Mediation in Healthcare in European Union (3/07/13)
HOPE has recently published a report entitled Mediation in Healthcare, which presents the results of a survey aiming at comparing the scope and methodology of conflict resolution in the healthcare sector in the different EU Member States.

The EU Museum Mediators Project (video) (3/05/13)
Eva-Kaia Vabamäe reflects on her experience as a "Museum Mediators" course participant. Afterwards, the European dimensions and challenges arise in the difficult translation of the term "Museum Mediation" to Estonian.

Matthew Rushton
Mandatory Mediation under Threat in Italy (11/05/12)
Matthew Rushton
Parallel with Italy’s supreme court (the Court of Cassation), the Constitutional Court is the highest court and there is no avenue of appeal. While some have interpreted the ruling as the end of mandatory mediation in Italy, others believe that it is too soon to judge.

Konstantin Pilikov
Recognition of International Arbitration in Ukraine in Figures (10/26/12)
Konstantin Pilikov
Arbitration practitioners often put Ukraine below the average ranking of countries in terms of recognition of arbitration. Ukraine’s image of a not-entirely arbitration-friendly jurisdiction is “promoted” because of problematic enforcement of arbitral awards in Ukraine. However, in recent years the Ukrainian legal system demonstrated significant progress in adherence to the arbitration-friendly approach.   2 Comments

United Nations ZZZZZ
UN Guide for Effective Mediation - Video (10/23/12)
United Nations
With armed conflicts trending upward again and proving increasingly complex, the challenges are also mounting for mediators working to resolve them through negotiations. Newly developed guidance from the United Nations can help them to succeed, providing practical advice for navigating mediation processes effectively. This video describes the 8 UN fundamental guidelines.

Matthias Scherer
Swiss Parliament Initiates Review Process of the Swiss Arbitration Law (10/12/12)
Matthias Scherer
On 27 September 2012, the Swiss Parliament adopted a motion that had been introduced earlier this year tasking the Government to prepare a report on the Swiss Arbitration Law (chapter 12 of the Federal Act on Private International Law (PILA)). The objective of the report is to further enhance the attractiveness of Switzerland as a place of arbitration.

Joe Markowitz
Peace (10/12/12)
Joe Markowitz
However shaky the European Union is today, whatever its deficiencies, it still deserved the Nobel Peace Prize, for its contributions to peace over decades.

Colin Rule
Mass Claims in The Netherlands (7/23/12)
Colin Rule
The Dutch ‘Class Action (Financial Settlement) Act [WCAM] came into operation in the Netherlands on 27 July 2005. This post describes the rules of mass claims.

Colin Rule
European Parliament Evolves ADR (7/16/12)
Colin Rule
“The Committee on Internal Market and Consumer Protection voted this morning on Reports concerning the Alternative Dispute Resolution (ADR) and the Online Dispute Resolution (ODR). ODR is an alternative dispute resolution process aided by online technology. This can help solve disputes especially for online purchases, where the consumer and the trader are often located far from each other. The aim of these instruments is to ensure impartial, transparent and effective means which can help consumers resolve disputes with trades in the case of both cross-border and domestic e-commerce transactions, without going to court.

Keith Seat
International Mediation Updates (5/15/12)
Keith Seat
Here is another in a series of updates on international mediation development by Keith Seat, Legal ADR News Editor.

John Sturrock
Mediation or Meditation? (5/14/12)
John Sturrock
Much has been written about the human brain in recent times. Eolene reminded us that the brain has two components, the limbic brain, which developed as homo sapiens dealt with primitive conditions and learned the importance of fight or flight. Later, the neo-cortex, the more rational part of the brain, was formed. But the two were – and are – not united. Our emotions could still override logic, especially under pressure. We are not Mr. Spock.

U.K. Criticizes E.C.’s Proposals for Dispute Resolution for Consumers (4/24/12)

The U.K.’s Office of Fair Trading (OFT) has criticized the European Commission’s proposal for online dispute resolution of consumer disputes and proposed Directive on alternative dispute resolution (ADR) for consumer disputes. The OFT supports the goal of increasing ADR for consumers, but urges mandatory use of ADR in many consumer cases, so that companies don’t simply refuse to participate.

Shoo (April 2, 2012)

European Union Moving Toward Online Dispute Resolution for Consumers (3/12/12)

The European Commission has set forth a detailed proposal for online dispute resolution (ODR) of consumer disputes to provide better remedies in support of cross-border e-commerce. The ODR proposal is paired with a proposed Directive on alternative dispute resolution (ADR) for consumer disputes. Many ADR entities permit consumers to submit complaints online, but very few currently allow the entire resolution process to be handled online. Establishing ODR systems will encourage consumers to shop online across borders and permit sellers to reach broader markets. The proposal is to establish an EU-wide ODR platform accessible in all EU official languages that provides a single website for those seeking to resolve cross-border e-commerce disputes. A network of ODR facilitators will be established to provide support for the ODR platform. When a complaint is submitted, the consent of the other party will be sought and the dispute transmitted to an existing national ADR entity that will attempt to resolve the dispute within 30 days, possibly using ODR. The ADR entities will apply their own procedures and rules on cost. Confidentiality applies to the ODR process, and the ODR procedures will not deprive either consumers or sellers of their right to pursue matters in court. The timeline proposed shows adoption of the ODR Regulation and ADR Directive late in 2012, with development of the ODR platform to be completed by 2015.

Mediation World (February 11, 2012)

European Commission
EU Online Dispute Resolution for Consumer Disputes (2/15/12)
European Commission
At present, the offer of ADR schemes to resolve consumer disputes related to e-commerce transactions is scattered and incomplete. In addition, while half the existing ADR schemes offer consumers the possibility of submitting their complaint online, very few offer consumers the possibility of conducting the entire procedure online. Handling the entire process online would produce time savings and ease communication between the parties.

U.K. Trying Regional Workplace Mediation Networks (2/07/12)

The U.K. Government announced that it is establishing two regional mediation networks for small and medium size enterprises (SMEs) in a pilot program to reduce workplace disputes and the number of employment tribunal cases. The mediation networks will be in Cambridge and Manchester, with mediation training of employees at 24 SMEs, as smaller companies are often not aware of the benefits of mediation and rarely use it. Trained mediators will then be able to assist other organizations in their regional network. The government is seeking a provider for the first round of mediation training. The pilot program is part of the government’s reform of the employment tribunal system; in the last two years tribunal claims have risen to 218,000, an increase of 44 percent. The program will run 12 months and expand to other areas if successful.

People Management Magazine Online (January 23, 2012); eGov Monitor (January 24, 2012)

Sylwester Pieckowski
Effective Use of Civil and Commercial Mediation in Poland: Part 2 (2/06/12)
Sylwester Pieckowski
Poland was one of the first EU Member States to enact a detailed and complete legislation on mediation in civil and commercial matters (“Polish Mediation Law”). The Law entered into force on December 10, 2005. This article discusses Polish mediation in civil matters.

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EU News

4/28: UK businesses must prepare for online dispute resolution, says expert

UK businesses should prepare now for settling disputes with consumers through a system of online mediation and anticipate a further shift towards online dispute resolution in future too, an expert has said.Specialist in IT disputes resolution David McIlwaine of Pinsent Masons, the law firm behind, said it was "reassuring" to see one of the most senior judges in England and Wales focus his attention on the subject of ODR in a recent speech. read

3/30: Enormous hike in court fees - will we see a rush to mediation?

Earlier this month, the Ministry of Justice implemented massive increases in the fees the courts charge to those parties who commence proceedings. Claims for more than £10,000 now attract an issue fee of 5% of the value of the claim up to a limit of £10,000, so, for example, a claim for £200,000 will now cost £10,000 to issue in addition to lawyers’ fees. The recent hike in court fees ought to make more businesses pause before instructing their lawyers to issue proceedings. in any event, there is much to be said for embarking on a mediation prior to the commencement of proceedings. read

3/05: Ministry of Foreign Affairs of Denmark Issues Call for proposals for Non-military Conflict Resolution, Dialogue and Mediation

We are pleased to inform you that 12 million DKK has been allocated for non-military conflict resolution, dialogue and mediation in the recently adopted Danish finance act for 2015. We therefore launch this call for proposals. The deadline for submission of the project document and supporting documents is 8 April 2015. read

3/05: Mediation advised between government and Jewish community regarding new Hungarian holocaust museum

Hungary will not establish a Holocaust memorial without the support of Hungarian Jewish organisations, Minister of State for the Prime Minister’s Office János Lázár has said. The Prime Minister has advised mediation between the government and the Jewish community. read

12/10: Pilots call for wider mediation in dispute with Lufthansa

Pilots at Lufthansa have called for mediation to cover all areas of their dispute with the German airline's management, not only the early retirement row that has resulted in 10 strikes this year. Lufthansa offered last week to enter mediation to resolve the long-running dispute over early retirement benefits, seeking to halt the pummeling it was taking from repeated industrial action. The company estimated this week that labour strikes this year have cost it close to 200 million euros ($247.5 million) in operating profit. read

12/10: The Art of Dialogue in Conflict Resolution: Mediation in Italy

ROME, Italy—Prevention is better than a cure: that is just common sense. If applied in the field of justice, the slogan could prove once again to be right: the mediation instrument resolves conflicts before they go in front of a judge. Italy is a quarrelsome country, and the engulfed courtrooms are a proof. The European Commission has recently pointed out some serious shortcomings: Italy has the highest number of pending cases in relation to the population – 7 per 100 inhabitants, which means 9 million unresolved cases. Also, it takes more than 500 days to get a civil judgment at first degree (World Bank doubles this number), three times longer than France and Germany, which rank as the best in Europe. “In recent years we have seen how a culture of conflict has spread, rather than one of peaceful confrontation,” says attorney Irene Gionfriddo, spokesman for the Italian Forum of Ombudsmen, a non-profit organization that links a network of lawyers with private companies. read

10/21: Russia-Ukraine-EU talks to conclude interim deal on Russian gas start in Brussels

Russia and Ukraine with the mediation of the European Union launched talks in the trilateral format in Brussels on conclusion of an interim agreement on Russian natural gas supplies, Olga Golant, a spokeswoman for the Russian energy minister, said on Tuesday. Russia and Ukraine met for gas talks on Tuesday to discuss the issue of Ukraine’s gas debt repayment and natural gas supplies to Europe in winter. The EU is seeking guarantees for stable gas supplies in winter. Otherwise, Ukraine may siphon off Russia’s Europe-bound natural gas. Russia also wants to ensure stable gas supplies to European consumers and recover a $5.3 billion debt from Ukraine, which acknowledges only a debt of $3.1 billion. read

9/03: Future of 4 Valleys Remains Uncertain

The question of whether the 4 Valleys will or will not be operational for the coming ski season remains uncertain. The operators on two sides of the giant ski area, one of the world’s five largest, have so far failed to reach agreement on a way forward, with the key to their disagreement being revenue share, and mediation has so far not worked. “The agreement that ensured a smooth connection for skiers between the various ski areas of the 4Vallées (Verbier, Nendaz, Veysonnaz and Thyon) was terminated by Téléveysonnaz as per 30 June 2014." read

6/17: Norwegian Oil Industry Faces Mediation to Avoid Output Halt

Norwegian oil workers and employers will start mediation talks tomorrow to bridge differences and avoid a strike that threatens to halt about 115,000 barrels of oil a day. The mediation deadline is set for midnight tomorrow and involves two unions that broke off wage talks last month over pensions, according to the parties involved. Talks frequently run beyond the deadline. “We naturally hope for a solution,” Sverre Simen Hov, a spokesman for the Norwegian Organization of Managers and Executives, said by phone on June 13. It’s “very difficult” to predict the outcome, he said. read

6/10: Donetsk People's Republic ready for talks with Ukraine with Russia's mediation

Donetsk People's Republic is ready to have negotiations with Ukraine, but only with Russia's mediation, Denis Pushilin, chairman of the Supreme Council of the Donetsk People's Republic, said. read

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